Our Most Important Goal is Your Satisfaction
We strive to create, design and provide state-of-the-art resistance exercise products, never losing sight that our most important goal is customer satisfaction. Our products are of the highest quality and are backed by market research, education and strategic alliances that generate and maintain customer loyalty. If you are not completely satisfied with your order, you may return the unused items (excluding CDs, DVDs, videos, audios and printed materials such as manuals, flash cards, charts, etc.) within 30 days from the date of invoice for a full refund (excluding shipping charges and any applicable restocking fees). If we made an error on your order, or if your product is defective, please call or email us to request a free return shipping label. A copy of the packing slip must accompany all returns. We reserve the rights to not accept returns that are in poor condition, do not have a return authorization number, or are not accompanied by a packing slip.
Original shipping and handling fees are not refundable. We'll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Please contact Customer Relations for more information regarding our return policies. Credit card adjustments should appear within two billing cycles.
Return & Exchange Instructions
1. Complete and detach the return form and include it with your return to ensure proper credit. Fill in the quantity and the reason code.
2. Mailing Instructions:
Return on your own
Please allow 14 days for us to receive and process your return.
***Since our warehouse has moved, please do NOT use any prepaid return labels included in your shipment. Please contact customer service with any questions or concerns.